FAQ

THE SHOP

Q. Where are your chef jackets and aprons made?

A. Unlike many other premium brands, we manufacture all our children’s chef jackets, aprons and chef hat in the UK. We have built a relationship with a wonderful family textile workshop and British designer to create this range of high-quality authentic clothing. Manufacturing in the UK we believe ensures we get a great quality product and we get to meet the lovely people who carefully sew our garments and make each other rounds of milky tea.

Q. What materials are your products made from?

A. We use a mixture of poly-cotton and premium spun-polyester to create garments that are easier to wash safely and prevent shrinkage.  The custom printed fabric featuring our designs is colour-fast so won’t run or smudge with normal washing.

Q. Can I stock your products in my shop?

A. Yes! We love to supply local shops and online retailers. The range of children’s chef ware fits in great with both kitchenware, gifts and children’s toys. Contact us on 07588692955 and we’ll be happy to discuss your order requirements.

Q. What is your delivery policy? 

A. All shipments on our children’s chef ware, aprons and jackets are made from the United Kingdom. Cookery Doodle Doo uses a combination of postage via Royal Mail and couriers as appropriate. Most orders will be sent via Royal Mail 2nd class post.

For bigger orders, it may be necessary to send it via Standard Parcel Force but rest assured  - postage costs are £3.95, no matter what you order!

We’ll despatch your order within 3 days or your payment clearing (normally immediate with our PayPal or Visa payment) and advise you within this period if any items are unavailable.

What if I have an urgent order? We understand that sometimes last minute gift buys can require a quicker despatch. Please phone us on 07588692955 to discuss your order if this is the case we we will do our absolute best to ensure a fast, smooth delivery to meet your deadline and advise of any additional shipping costs.

Q. What if when the order arrives – I’m not happy with an item?  

A. We are sure you will be happy with your order, however, if you are not satisfied with your purchase please return it in good condition and in original packaging within 7 days of receipt and we will refund you with no quibbles.

If any of your items arrive damaged, packaging split or broken we must be notified of this within 48 hours of receipt so we can notify the delivery agent concerned and arrange a replacement or a refund for you. Unfortunately we are unable to replace or refund any items reported damaged after this period. Please note that we strongly recommend that when returning any item that you send it registered post as we cannot be responsible for damage or losses that happen in transit.

Once the parcel has been received by us we’ll issue a refund providing it is returned in it’s original packing with all stickers in place and in a suitable condition for immediate resale. Postage and Packing cannot be refunded. This does not affect your statutory rights.

If we send you the incorrect item by mistake and you return the item to us we will refund postage based on second class mail rate and rectify your order once we receive the returned item.

PRESS

Q. I’m a journalist and would like to contact Cookery Doodle Doo about the cooking school or products. Who do I speak to?

A. Katie Elfer is the Founder and Director. Katie is happy to provide interviews, product photography and work with editorial teams on relevant content. Please email katie.elfer@cookerydoodledoo.com with your enquiry and we’ll get back to you asap.

Q. I’m a blogger and would like to write about your products – how do I do that?

A. Thank you for your interest. We get lots of enquiries from bloggers and work with our favourites on new product launches and editorial pieces. We like foodie blogs, upbeat blogs about family life and children’s fashion. If you would like to work with us, please contact info@cookerydoodledoo.com with a short paragraph about your blog and we’ll get in touch with you direct.

 

 

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>